To continue offering great customer service of course!
Most companies have a business plan in place to grow and grow, take on more staff and conquer the world, that to be honest is not us! You see so many cases where a company expands to the point that they lose touch with what a client really means, a client is a companies bread and butter, without you we don't eat, without repeat clients a business will struggle. Whilst this clearly works for some companies where they don't care if they lose a client here and there we doubt very much the person in charge goes home satisfied with the knowledge every client was a happy one. We've all been there, nobody likes it and we wouldn't wish it on any of our current and future clients.